Regulations for renting apartments


These Regulations specify the terms and conditions when booking apartments with ApartArt sp. z o.o. spółka komandytowa formerly TWW Nieruchomości spółka z o.o spółka Łobzowska spółka  komandytowa zwana dalej "ApartArt". By submitting a reservation, you accept the provisions of these Regulations that bind the Guest from the moment of booking.


Standard bookings


 Reservations can be made in three ways:

1. On-line from the Website, by filling in the form. After clicking "Send", the system will automatically generate an information summary for you and enter your information to the database.
2. By telephone on +48 12 638 0212, from Monday to Friday between 8.00 am and 8.00 pm, and on Saturdays and Sundays from 10.00 am to 3.00 pm
3. By fax to +48 12 638 02 14, or email us at with your name, surname, address, telephone number (mobiles preferable), the dates of your trip, the apartment you like or the city you want to be in, and the number of people in your party.

The minimum rental period is 1 day. This does not include: Long weekends, the Christmas and New Year period, or Winter school holidays in Zakopane.
4. For New Year evening we accept stays of minimum 5 nights (stays including night 31.12/01.01).

5. In the period between 28th of April and the 7th of May we only accept only stays of minimum 5 nights.

6. During holidays and long weekends we only accept non-refundable reservations.



You will receive conformation of your reservation by email or fax (as specified) within 24 hours of making the booking. If we receive bookings on Friday after 5 pm, Saturday or Sunday, you will receive your confirmation on Monday. If, however you urgently require booking on a weekend, please contact us by phone on +48 691 507 286.



1. For reservations for periods longer than 1 day, payment should be made in two instalments:
A 30% deposit should be paid within 3 days of receipt of booking confirmation, not later than on the day of arrival, by credit or debit card or bank transfer. The payment must be made within 3 days; otherwise your booking will be canceled.
The remainder should be paid on the day of arrival by cash or credit card.
2. When booking apartments for a single night and for promotional weekend stays in Warsaw, payment is 100% of the total amount within 3 days of receipt of booking conformation, not later than on the day of arrival, by credit card or bank transfer.
3. With "Last Minute" promotions, it is necessary to provide the following credit or debit card information in order to confirm the booking: Name and Surname, Card No. and Expiry Date. Your card is not charged at the time of making the reservation, but on the day of arrival. In cases of making reservations but not using the apartment, your card will be charged an amount equivalent to a single night's stay.

4. In case of the necessity of issuing the Confirmation of Reservation making a document authorizing to obtain a visa to Poland and also Schengen zone, the deposit depends on the amount required by the polish embassy in a certain country.

5. In the case of accommodation between the hours of 24:00 to 8:00 - Operating includes the fee in the amount of PLN 30

6. Check in after 00:00 – additional fee 30 PLN.



Bookings may only be cancelled in writing - by email or fax. For cancellations made at least 30 days prior to arrival, your deposit will be refunded after deduction of a service charge (10% of the amount paid). In cases of payments made by bank transfers from foreign accounts, your deposit will be refunded only to a valid credit card. For cancellations made less than 30 days prior to arrival, your deposit may not be refunded.


Payment Methods:

Prepayment: Bank transfer, credit or debit card.
Extra charge: Bank transfer, credit or debit card, cash.

Arrival, Key-handling, Definition of a night's

One night is considered to be from 3.00 pm until 12 noon the following day.
Guests are obliged to inform the person meeting them with their keys of their arrival at the apartment, not less than one hour beforehand. In cases when arrival at a previously agreed time is not possible, Guests are obliged to immediately inform the person meeting them with their keys, by telephone.


Guest Obligations:

Guests are obliged to pay the full amount on their booking confirmation if the date of their arrival or the duration of their stay is prolonged or shortened (whether for personal reasons, travel problems, transit strikes etc), due to circumstances beyond ApartArt's control.
The number of persons allowed to live in an apartment is limited to that stated in the offer, price list or booking confirmation. Guests are obliged to inform ApartArt by phone or email if this number is to be exceeded. In this case, ApartArt will arrange an extra bed. If, upon arrival, the number of guests present exceeds the number stated in the offer/confirmation, the key-handler may refuse to leave you the keys. If, during your stay or at its conclusion, it becomes apparent that the number of Guests exceeds the number booked for, you may be charged for the cost of the extra bed/s, even if they were not used.
Guests are obliged to maintain good relations with the neighbours and leave their apartment in the same order that they found it. Guests are obliged to immediately inform their contact person of any existing damage or any justifiable shortages in the apartment, and also to notify them of any damages incurred during their stay, for which they are then obliged to cover the repair/replacement costs.
The customer is obliged to look carefully at the moment of leaving the apartment if any of his belongings is not left in the apartment. For things left by the customer at the end of the lease, as well as for the damage created by their loss or damage, ApartArt is not responsible.


In our apartments smoking is forbidden in case of violation of this rule we additionally charged for the price of first night accommodation.


The customer can rent a parking space at a nearby guarded car park through the reception staff. Full responsibility for the performance of the parking service is taken over by the parking company in accordance with the regulations of the car park.


Transferral of Bookings to Other People

Guests may at any time transfer to another person all rights to which they are entitled as a result of having made a booking, if this person will accept any further responsibilities resulting from the booking. In this case, ApartArt should be informed immediately of the change of responsibility, including the name and surname, mobile number, email address etc, of the transferee accepting the rights and obligations of the agreement.


Force Majeure

In case of the occurrence of any circumstances which were impossible to predict, the effects of which can not be immediately resolved through ordinary means, ApartArt reserves the right to transfer Customer reservations to a replacement building, similar to the one originally reserved. ApartArt has the right to cancel the agreement in the case of the occurrence of events which can be characterised as 'Force Majeure'. This also refers to cases when the Guest's personal safety or property, for reasons beyond the control of ApartArt, can not be guaranteed. Payments made by the Guest are subject to refund after deduction of amounts due for services already provided.



The appropriate force governing disputes between the Owner and the Guest is Polish law. All disputes will be settled by the appropriate courts serving the address of ApartArt's registered office.


Privacy policy

Privacy Policy is a set of rules that are designed to inform ApartArt sp. z o.o. spółka komandytowa formerly  TWW Apartments Clients about all aspects of obtaining, processing and protecting personal data provided during registration and booking on the website

The administrator of personal data is ApartArt sp. z o.o. spółka komandytowa formerly TWW Nieruchomości Sp. z o. o. Łobzowska Spółka Komandytowa with its registered office in Kraków, Urzędnicza 16/2, 30-051 Kraków, registered KRS 0000700461, NIP 6772426647, REGON 368558642, (hereinafter: "Company").

The legal basis of the Privacy Policy is the Act of 29 August 1997 on the Protection of Personal Data (Journal of Laws of 2002, No. 101, item 926, as amended).

Every customer using the website at (hereinafter: "Website") accepts the following Privacy Policy.


By performing actions on the Website, you consent to the collection, processing, storage and use of your data by the Company. These data are mainly the first and last name, e-mail address, IP address (dynamic and static) and password for the account on the Website.

At any time you have the right to access the data, edit or delete it.
The Company reserves the right to disclose selected information about its clients to the competent authorities or third parties who submit a request for such information, based on an appropriate legal basis, in accordance with the applicable law.
In cases other than those specified in point 3, your data will remain undisclosed
other entities.
The Company is entitled to use the collected personal data to run the Website, in particular to provide services available through it, to service your account on the Website or to handle the registration process.
The Company will undertake all necessary efforts to properly secure the personal data provided to it.


Newsletter is a free service, consisting in informing subscribers about new products, promotions or events related to ApartArt Apartamenty.
The newsletter is sent as an e-mail.
To subscribe to the newsletter, complete the form available at
You can unsubscribe from the Newsletter at any time, via the link provided in the e-mail message sent to you. After clicking on the link, your e-mail will be automatically removed from the list of subscribers to the newsletter.
When deciding to subscribe to the Newsletter on the Company's products and activities, you agree to receive marketing materials sent electronically (pursuant to Article 8 paragraph 1 of the Act of 18 July 2002 on the provision of electronic services, Journal of Laws of 2002 r., No. 144, item 1204, as amended).



































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